We have two associates carefully double check each shipment to try and prevent missing items, but we understand that sometimes we make mistakes. Before reporting missing items, please make sure that there are no out of stock notifications on the invoice included with your package.
Please report missing items promptly - waiting more than two weeks may be grounds for denying your claim.
We video tape the packing of every order and reserve the right to check the footage for missing items. This may result in delays of up to one business day in processing your missing item claim.
Once your missing item claim is investigated and approved, we will send out replacements or issue a refund if replacements are unavailable as soon as possible, usually the same business day.