Ordering & Account Basics

  • Do I have to be a business to order?

    Yes. SPS is wholesale-only. We sell to businesses purchasing for resale, not to the general public. You’ll need a Tax ID / EIN (or a CA resale permit if you’re in California). If we can’t verify your business, we’ll reach out for more information. If we don’t hear back within 3 business days, w...

  • Are the prices I see wholesale?

    Most prices shown on the site are wholesale, but for the most accurate pricing you’ll want to: Log in to your SPS account. Some wholesale prices are hidden from public view. Check while you’re logged in for any promo pricing or volume breaks that may not show on the public catalog. If you’re eve...

  • What’s the minimum order?

    Our minimum order is $100 USD in product (before shipping and taxes). The cart will not allow checkout below $100. The same minimum applies to regular orders, sale items, and promos. Very large orders are welcome — there’s no upper limit. This minimum helps us keep pricing competitive and shippi...

  • How many of this pipe do I get when I click “1”?

    Unless a product page clearly says otherwise, a quantity of “1” in the cart means: One individual item, not a case or display. If a listing is for a mix or assortment, we’ll say so in the description, for example: “24 count jar” “Assorted mix of 10 pieces” We can’t take color requests unless th...

  • Starter packages – what’s inside?

    Each starter package is hand-built after you order. In general: Orders $500 & under lean toward entry-level / value price points. Larger packages skew toward nicer glass and better-known brands. Most packages include a mix of hand pipes, water pipes, bubblers, and extras. Have a specific vib...

  • Can I get a catalog, price list, or UPC spreadsheet?

    We don’t publish a static catalog or full price list — our inventory and pricing change too often. Instead: The website is our live catalog with current pricing and stock. Most handmade imports don’t have UPCs, so a full UPC spreadsheet isn’t practical. In some cases, we can provide brand-speci...

  • Do you drop-ship?

    Yes — through our Dropshipping Program. We partner with Crowdship so you can sell SPS products online without holding inventory. How it works: You list approved products on your own site or marketplace. When a customer orders, Crowdship routes the order to our Rancho Cordova, CA warehouse. SPS...

  • Is your glass American-made?

    Most of our glass is imported, unless a product or brand is clearly marked otherwise (for example: “US Made”). We do carry some American-made brands and pieces. Product titles and descriptions will call this out where applicable. We don’t recommend relabeling imported glass as domestic. If “Made...

  • Can I back-order an out-of-stock pipe?

    In general, we don’t accept back-orders. Most unbranded runs are one-and-done. When they’re gone, they’re gone. Some branded or staple items do restock, but timing can vary. If you’re interested in a specific item: Email us with the SKU and we’ll let you know if it’s likely to return. You can a...

  • I’m outside the U S—can I buy?

    We only ship directly within the 50 United States. International customers can still order by using a U.S. freight forwarder: Sign up with a freight forwarding service of your choice. Use their U.S. warehouse address as your shipping address at checkout. Pay by bank transfer or wire (required f...