Returns, Damages & Missing Items
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Return new, unused items within 30 days for refund, exchange, or credit. We cover return freight if it was our mistake. A flat 15 % restocking fee —or the cost of any pieces broken by poor packing— may apply to returns over $500 or items packed carelessly. If your shipment arrived damaged, pleas...
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Claim window: 14 days from the day UPS marks the shipment delivered. (If you’re missing items, see the next article—those have a 2-day window.) Quick steps Take photos of every damaged piece and its packaging. Email claims@spswholesale.com with your invoice #, the SPS item codes for everything a...
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Handmade glass can hide tiny shards—gloves are a good idea.
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Missing items & packing errors
Please tell us within 2 days of delivery if any SKU is missing. Email claims@spswholesale.com with your invoice #, the missing SPS item codes, and any box photos. We record video of every pack-out; if we need to review footage it can add a short delay. Once approved we’ll ship replacements or is... -
Puffco & Lookah require end-users to contact them directly after the item leaves your shop—inspect in-store first.