Returns, Damages & Missing Items
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We want you to be happy with what you receive. You may request a return, exchange, or credit for eligible items within 30 days of delivery. Basic guidelines: Items must be unused, in resellable condition, and in their original packaging. Return shipping is: Covered by SPS if the return is due ...
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If anything arrives damaged or defective, we’re here to help. Please contact claims@spswholesale.com within 14 days of delivery and include: Your invoice # Photos of all damaged items and the outer box / packing materials A list of affected SKUs and quantities We use this information to file cl...
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Handmade glass can hide tiny chips or cracks, especially if a box took a hit in transit. When unpacking: Consider wearing gloves to protect your hands. Open boxes over a table or counter, not over carpet. Keep a trash bag handy for bubble wrap, peanuts, and any broken pieces. If you discover da...
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Missing items & packing errors
If an order arrives with missing or incorrect items, we’ll fix it. Please email claims@spswholesale.com within 14 days of delivery and include: Your invoice # A description of what’s missing or incorrect (SKUs and quantities) Photos of the box, packing slip, and contents you received We record ... -
Some manufacturers handle product warranties directly with your customers. Examples include certain Puffco and Lookah electronic devices and branded vaporizers. For these items: After the item leaves your shop, direct customers to the manufacturer’s warranty page. Keep receipts and serial numb...